You can be the best web designer on the market, but if you do not know how to manage your relationship with clients it will not do you any good. If you start off on the right foot as soon as your project is launched, you have already paved the way to success, no matter how skilled or not you are as a web designer.
All web designers should learn how to work in an ordered and disciplined way. You will need to plan beforehand and stick to a regular schedule, providing frequent updates to your client and vice versa. Thoughtful planning makes work easier and although many web designers or developers do draw out an initial plan to follow, very soon the overflow of work buries these good intentions and the workload seems impossible. So stick to your schedule and make sure every week all has been registered, covered and is ready for the following week.
It is important you keep up with important issues the client needs to keep his attention on, by underlining the issues within the stipulated time frames. This will spur the client into regular action and avoid issues being left behind. You need to remind your client constantly so that you can manage your project as efficiently as possible. Keep in mind that he too has a company to run and it is up to you to keep a steady communication flow.
Another important factor in the relationship with a client is that he or she should be considered a member of your web designing team and not an enemy. Cooperation and good interaction throughout the project will help to enhance the final result. It may help to have someone specifically nominated within your client’s company with whom you can communicate directly whenever you need to. This interactive relationship will help smooth out the procedures and allow you to overcome any obstacles effectively as well as avoid mix-ups.
Collaborate with you clients and show them you are available for any help they may need with various tasks related with the project, although these may not be paid for. A client will greatly appreciate any small concession you can give, which can make a great difference to him or her and only be a minor effort on your part.
You can even prepare some sample pieces of microcopy and sent them off for approval in order to keep your project going and avoid delays. Even though this may not be something you should be doing, it may be worth considering if you wish to save a project from being stalled. All things you can do to help a client are bound to work to your advantage in the long term. Even if you do have to concede a few hours as a bonus, this can keep your project going and be greatly appreciated by your client who will no doubt offer positive feedback.
All the time you offer to your client will eventually payback and can keep your project on track as well as providing a successful relationship with your clients.
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